Shipping policy

At Poetiq Living, we strive to deliver your orders in the most timely and efficient manner possible. Please take note of the following shipping policy:

Shipping Charges:

We offer Free Shipping on all prepaid orders above INR 999. We charge extra for orders below INR 999. These charges are based on the final weight and volume of the package to be delivered. 


Shipping Timelines:

Once you place your order on our website, we will process it within 2-3 business days. After processing, your order will be shipped to your address via our reliable courier partners.

The delivery time for your order depends on your location. Generally, orders are delivered within 4-7 business days from the date of dispatch. However, please note that there may be unforeseen delays due to circumstances beyond our control, such as weather, holidays, or other unexpected events.

Order Tracking:

We will provide you with a tracking number once your order has been dispatched. You can use this tracking number to track your order on the courier company's website.

Shipping Address:

Please make sure to provide us with the correct shipping address when placing your order. We will not be responsible for any delays or non-delivery of your order due to an incorrect or incomplete shipping address.

Shipping Restrictions:

We do not ship to P.O. Box addresses or to certain remote locations. If your location is not serviced by our courier partners, we will inform you via email and cancel your order.

Cancellation of Orders:

Once your order has been shipped, it cannot be canceled. If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Personalised orders cannot be cancelled.

Returns :

If you receive a damaged or defective product, please contact us within 48 hours of delivery. For more details, please check our return and refund policy.

We hope that this shipping policy clarifies any questions or concerns you may have about our shipping process. If you have any further questions, please do not hesitate to contact us at team@poetiqliving.com